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Return Policy

We will honor any returns witinin 30-days of purchase, for any reason, if you are not 100% satisfied. Upon receipt of the product you will be refunded the purchase price. The shipping and handling fees from the original purchase are non-refundable. If the return is due to damage or an error caused by us we will pay the return shipping cost. Refunds generally take 2 - 3 weeks to be processed and sent to you. By registering as a customer at shop.garciaweightloss.com or placing an order as a guest you are agreeing to the terms of our return policy. 

Are there any return limitations?
  • Certain items are non-refundable & non-replaceable: Sample packs, Books, & Undamaged shaker cups
  • Certain items are non-refundable, but are replaceable: All fitness equipment 
What do I do to return an item?
You MUST either email us at customerservice@garciaweightloss.com or call Online Customer Service, at 1-877-475-4686, Monday to Friday, 9AM to 5PM EST, for an Authorization Number. Write the Authorization Number on the outside of the package below the return address.
Online Returns - GarciaWeightLoss.com 
112 Parsons Park Dr 
Brandon, FL 33511 
A # 000000000EX1 

IMPORTANT: Returns without an Authorization Number marked on the return package will not be processed. We are not responsible for product(s) sent back without authorization. Please include packing slip or a note including your original order number, name, address, and phone number. Use the original packaging (if possible) and completely remove or cover the original shipping label. Seal the package securely with tape. Print our return address clearly on the outside of your package. 

Please ship all returns to: 
Online Returns - GarciaWeightLoss.com 
112 Parsons Park Dr 
Brandon, FL 33511 

Send your return package back using the shipper of your choice. Keep your shipping receipt until the credit for your return appears on your credit card statement. Purchases will be credited to the account used to make the purchase. It takes approximately 2-3 weeks to receive and process your return. You may receive a refund for the value of the item and any taxes you were charged (excluding delivery charges). Adjustments to credit cards should appear within two billing cycles. 

If you have any questions about returns or need additional help please do not hesitate to call Online Customer Service at 1-877-475-4686. 

If you do not agree with any portion of this return policy, you are advised not to make purchases from Shop.Garciaweightloss.com